Occasionally, users may experience strange issues when logging in after an update. If you experience a problem where you:
- Cannot open audits
- It wont save the audIT items or you cannot change your audIT items
- You cannot print your audIT
- Or any other abnormal technical issues keeping you from using the software
If you experience any of these, especially after a recent software update, please try the following:
- Logout of the software
- Close the browser window
- Clear your recent browsing history. If you have recently logged in and used the system, clear the browsing history from before that date.
- Re-open and login
If this does not solve the problem, please chat back in and open a support ticket. You can also send an email to email@example.com but the fastest way to get help is our chat feature.
We do apologize if this is what caused the problem. If this was not the problem, here are a few other help articles:
If your are unable to print your audIT
If you are having problems using a template
Unable to use a custom template